Refund Policy
BeltBuy Refund Policy Explained
We insist on a transparent and efficient refund service to ensure you have a worry-free after-sales protection while enjoying the quality of our belts. Below are the details of our refund policy:
1.Refund Promise
Full refund guarantee: For eligible orders, the refund amount = the paid price of the product (including tax)
Zero processing fee: no refund processing fee (including cross-border payment processing fee)
Speed to account: 97% of the refund will be credited to your account within 3 working days of receipt.
2. Processing Time for Refund
| Stage | Processing time | Description |
| Acceptance | 1-2 business days | After receiving the package, inspect it and notify the result by email. |
| Trigger refund | Within 24 hours | Refund order will be initiated immediately upon acceptance. |
| Arrival time | 3-14 working days | depending on the processing speed of your bank or payment platform. |
3. Refund Methods
🔸 Original Payment Refund: Priority refund to original payment account (credit card/PayPal/Apple Pay, etc.)
4. Special Scenario Handling
✅ Partial Returns
Partial return of multi-item order, has used the full discount discount proportionally discounted refund (Example: full of £ 100 minus £ 10, return 1 £ 50 items then refund = £ 50 - £ 5 = £ 45)
Free gift to keep need to make up the difference (such as not returned free belt buckle minus £8.99)
✅ Gift Refunds
Recipients can request a refund to the purchaser's account with the gift card number or exchange it for a voucher.
Anonymous gifts are refunded to vouchers by default (valid for 2 years)
❌ Non-refundable
Customized engraving/coloring service fee (service credit can be reserved for next purchase)
Final Sale merchandise (clearly marked on the page as non-refundable)
Serious defacement due to improper storage by the customer (quality inspection report is required)
5. Dispute Resolution Mechanism
🔸 Disagreements: Disagreements about the amount of the refund can be emailed with supporting documentation to the Dispute Handling Group info@beltbuy.com
🔸 Third Party Arbitration: If negotiation is unsuccessful, we may request the Financial Ombudsman Service (FOS) to intervene (within 30 days of written notice).
🔸Credit compensation: 0.5% voucher per day for the number of days of delay for refunds delayed due to our error (maximum £50).
6. Cross-border refund rules
Currency conversion: Based on the exchange rate on the day of the refund, there may be a small difference with the original payment amount.
Customs refund: Import duty paid can be refunded with customs documents (via PayPal/Wise).
Regional restrictions: Sanctioned countries/regions only support voucher refunds (see Help Centre for a list).
Frequently Asked Questions
Q: Why has my account not been credited even though my refund shows that it has been processed?
A: There can be a delay in international bank clearing, please send a screen shot of your payment to finance@beltbuy.com for verification if your account has not been credited for more than 10 business days.
Q: How do I get a refund for instalment payments?
A: Refunds will be issued for the number of instalments paid, but will be automatically cancelled for any unpaid instalments.
Financial Support Center
Weekdays 8:00-18:00 GMT Priority processing:
📧 Info@beltbuy.com (title with order number)
Environmentally Friendly Linkage Terms
We neutralise the carbon footprint of successful refunds through our tree planting programme.
100% of returned packaging is reused.